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Video Episodes:

Service Cloud Nissa...
41 Views
08:54:59 09/21/12

Service Cloud Nissan Leaf Giveaway Service Cloud VP Tony Kavanagh and VP Customer Management David Mingle giveaway a Nissan Leaf at the close of the Service Clou...

Service Cloud Nissan Leaf Giveaway

Added 09/21/12
41 Views

Service Cloud Nissan Leaf Giveaway

[LESS INFO] 41 VIEWS | ADDED 08:54:59 09/21/12
Service Cloud Nissan Leaf Giveaway Service Cloud VP Tony Kavanagh and VP Customer Management David Mingle giveaway a Nissan Leaf at the close of the Service Cloud Product Keynote From: salesforce Views: 49 1 ratings Time: 01:08 More in Science & Technology

How Bonobos Deliver...
6 Views
08:29:45 09/21/12

How Bonobos Delivers Personalized Customer Service with Desk.com Small businesses like Bonobos, a leading men's clothing e-commerce retailer, face unique challen...

How Bonobos Delivers Personalized Customer Service with Desk.com

Added 09/21/12
6 Views

How Bonobos Delivers Personalized Customer Service with Desk.com

[LESS INFO] 6 VIEWS | ADDED 08:29:45 09/21/12
How Bonobos Delivers Personalized Customer Service with Desk.com Small businesses like Bonobos, a leading men's clothing e-commerce retailer, face unique challenges for customer service and often times find themselves drowning in requests without supporting processes and systems for their small support teams. Bonobos successfully scaled on Desk.com without sacrificing personalized service. Bonobos VP of Customer Experience John Rote shares how Desk.com transformed the way the company handled support cases increasing customer satisfaction by 97% and support of social support growth by 800%. From: salesforce Views: 72 1 ratings Time: 11:51 More in Science & Technology

How Nissan Streamli...
16 Views
08:03:40 09/21/12

How Nissan Streamlines Customer Service with Service Cloud Global automotive manufacture Nissan has deployed Service Cloud across 16 call centers, serving 4000 u...

How Nissan Streamlines Customer Service with Service Cloud

Added 09/21/12
16 Views

How Nissan Streamlines Customer Service with Service Cloud

[LESS INFO] 16 VIEWS | ADDED 08:03:40 09/21/12
How Nissan Streamlines Customer Service with Service Cloud Global automotive manufacture Nissan has deployed Service Cloud across 16 call centers, serving 4000 users. We see a vision of how Nissan might connect its customer service agents not only with customers but with the dealer community. VP of Customer Manager David Mingle discusses how the Service Cloud helped solve the challenge of connecting a 16 call center sites so they had a timely and up-to-date view of the customer. From: salesforce Views: 151 1 ratings Time: 15:09 More in Science & Technology

Service Cloud: Buil...
1 Views
07:49:39 09/21/12

Service Cloud: Built for Social With its integrations with Twitter, Facebook and YouTube, the Service Cloud let's businesses make sense of difficult to track con...

Service Cloud: Built for Social

Added 09/21/12
1 Views

Service Cloud: Built for Social

[LESS INFO] 1 VIEWS | ADDED 07:49:39 09/21/12
Service Cloud: Built for Social With its integrations with Twitter, Facebook and YouTube, the Service Cloud let's businesses make sense of difficult to track conversations right from within the agent console. For example Comcast is able to listen and engage with customers across multiple social channels using Service Cloud features like Social Hub, In-Channel Response and Collaborative Case manage. From: salesforce Views: 71 0 ratings Time: 05:26 More in Science & Technology

Social Has Changed ...
1 Views
07:17:28 09/21/12

Social Has Changed Customer Service VP Product Marketing Tony Kavangh introduces Services Cloud, the #1 services application in the market today and talks about ...

Social Has Changed Customer Service

Added 09/21/12
1 Views

Social Has Changed Customer Service

[LESS INFO] 1 VIEWS | ADDED 07:17:28 09/21/12
Social Has Changed Customer Service VP Product Marketing Tony Kavangh introduces Services Cloud, the #1 services application in the market today and talks about how the social revolution has changed the face of customer service, helping customers succeed across all metrics: customer retention, agent productivity, decreases in support cases and first call resolution. From: salesforce Views: 119 2 ratings Time: 10:50 More in Science & Technology

Service Cloud Produ...
1 Views
06:53:45 09/21/12

Service Cloud Product Keynote salesforce.com COO George Hu introduces the Service Cloud Product Keynote at Dreamforce '12. Service Cloud is a major priority for ...

Service Cloud Product Keynote

Added 09/21/12
1 Views

Service Cloud Product Keynote

[LESS INFO] 1 VIEWS | ADDED 06:53:45 09/21/12
Service Cloud Product Keynote salesforce.com COO George Hu introduces the Service Cloud Product Keynote at Dreamforce '12. Service Cloud is a major priority for Salesforce with over 34000 customers and growing. Keynote features product demos led by Service Cloud VP Tony Kavanagh and SVP Desk.com Alex Bard and customer stories from Activision, Nissan and more. From: salesforce Views: 251 0 ratings Time: 04:05 More in Science & Technology

The Sales Cloud Roa...
26 Views
06:43:47 09/21/12

The Sales Cloud Road Map - Many More Features Ahead EVP Linda Crawford explains whether you use the Sales Cloud for a simple salesforce automation solution or le...

The Sales Cloud Road Map - Many More Features Ahead

Added 09/21/12
26 Views

The Sales Cloud Road Map - Many More Features Ahead

[LESS INFO] 26 VIEWS | ADDED 06:43:47 09/21/12
The Sales Cloud Road Map - Many More Features Ahead EVP Linda Crawford explains whether you use the Sales Cloud for a simple salesforce automation solution or leverage the full spectrum of the #1 CRM App's functionality -- collaboration, forecasting, mobile dashboards, quoting, Outlook integration -- you can look forward to growing your business along every major metric including close rate, lead conversion, sales productivity and forecast accuracy. And expect many new features in the coming year: Social Tasks, Outlook 2013 Support, Touch Dashboard, and Social Profiles. From: salesforce Views: 54 1 ratings Time: 03:05 More in Science & Technology

How Honeywell uses ...
22 Views
06:31:21 09/21/12

How Honeywell uses Salesforce Chatter Communities Honeywell, inventor and manufacturer of technologies to address tough global challenges, has transformed how th...

How Honeywell uses Salesforce Chatter Communities

Added 09/21/12
22 Views

How Honeywell uses Salesforce Chatter Communities

[LESS INFO] 22 VIEWS | ADDED 06:31:21 09/21/12
How Honeywell uses Salesforce Chatter Communities Honeywell, inventor and manufacturer of technologies to address tough global challenges, has transformed how they sell with the Sales Cloud and manage partner relationship with Chatter Communities. We demo how Honeywell provides more selling time to its sales reps. And we hear from VP of Global Sales Jeff Irmer on how the Sales Cloud has given Honeywell a common language across all of their businesses to manage account planning, pipeline, and forecasting. From: salesforce Views: 172 0 ratings Time: 21:12 More in Science & Technology

How Rossignol trans...
11 Views
01:58:54 09/21/12

How Rossignol transforms selling with social and mobile Leader in skis, boats, and bindings, Rossignol connects with customers on socia. We see a demonstration o...

How Rossignol transforms selling with social and mobile

Added 09/21/12
11 Views

How Rossignol transforms selling with social and mobile

[LESS INFO] 11 VIEWS | ADDED 01:58:54 09/21/12
How Rossignol transforms selling with social and mobile Leader in skis, boats, and bindings, Rossignol connects with customers on socia. We see a demonstration of Rossignol's sales organization uses the Sales Cloud and CEO Bruno Cercley shares how the company uses the Sales Cloud to speed product time to market with mobile. From: salesforce Views: 160 1 ratings Time: 16:58 More in Science & Technology

Service Cloud - Fea...
6 Views
00:56:47 09/21/12

Service Cloud - Featuring Activision Leading game publisher Activision launched a social online platform on salesforce.com Service Cloud to unite the communities...

Service Cloud - Featuring Activision

Added 09/21/12
6 Views

Service Cloud - Featuring Activision

[LESS INFO] 6 VIEWS | ADDED 00:56:47 09/21/12
Service Cloud - Featuring Activision Leading game publisher Activision launched a social online platform on salesforce.com Service Cloud to unite the communities around games like Call of Duty, Guitar Hero and Skylanders. We demo how Activision uses Service Cloud in combination with Chatter Communities for Service. And CIO Robert Schmid comments on the game publisher's vision for making their back office as social as their front office. From: salesforce Views: 411 0 ratings Time: 16:27 More in Science & Technology

How Wells Fargo tra...
8 Views
00:21:33 09/21/12

How Wells Fargo transforms customer relationships with the Sales Cloud Wells Fargo COO Mark Noonan discusses the global banking pioneer's vision to put their cus...

How Wells Fargo transforms customer relationships with the Sal...

Added 09/21/12
8 Views

How Wells Fargo transforms customer relationships with the Sales Cloud

[LESS INFO] 8 VIEWS | ADDED 00:21:33 09/21/12
How Wells Fargo transforms customer relationships with the Sales Cloud Wells Fargo COO Mark Noonan discusses the global banking pioneer's vision to put their customers at the center of everything they do. From: salesforce Views: 75 1 ratings Time: 06:15 More in Science & Technology

Dreamforce '12: Sal...
2 Views
00:11:48 09/21/12

Dreamforce '12: Sales Cloud Product Keynote Increasing sales productivity is the #1 priority in today's selling organizations. Sales Cloud EVP Linda Crawford ope...

Dreamforce '12: Sales Cloud Product Keynote

Added 09/21/12
2 Views

Dreamforce '12: Sales Cloud Product Keynote

[LESS INFO] 2 VIEWS | ADDED 00:11:48 09/21/12
Dreamforce '12: Sales Cloud Product Keynote Increasing sales productivity is the #1 priority in today's selling organizations. Sales Cloud EVP Linda Crawford opens the keynote at Dreamforce '12 talking about how Sales Cloud customers are transforming their businesses to close more deals and grow sales. From: salesforce Views: 661 4 ratings Time: 09:30 More in Science & Technology

Dreamforce'12 Flash...
3 Views
15:14:29 09/20/12

Dreamforce'12 Flash mob - Salesforce Data.com (@datadotcom) Salesforce.com employees and customers came together for the first ever Dreamforce flash mob. Complet...

Dreamforce'12 Flash mob - Salesforce Data.com (@datadotcom)

Added 09/20/12
3 Views

Dreamforce'12 Flash mob - Salesforce Data.com (@datadotcom)

[LESS INFO] 3 VIEWS | ADDED 15:14:29 09/20/12
Dreamforce'12 Flash mob - Salesforce Data.com (@datadotcom) Salesforce.com employees and customers came together for the first ever Dreamforce flash mob. Complete with a special guest appearance by SaaSy! bit.ly From: salesforce Views: 2550 28 ratings Time: 04:47 More in Science & Technology

Fireside Conversati...
3 Views
13:31:41 09/20/12

Fireside Conversation: Sir Richard Branson & Marc Benioff Marc Benioff and Sir Richard Branson share many traits: they are both entrepreneurs, both are dedicated...

Fireside Conversation: Sir Richard Branson & Marc Benioff

Added 09/20/12
3 Views

Fireside Conversation: Sir Richard Branson & Marc Benioff

[LESS INFO] 3 VIEWS | ADDED 13:31:41 09/20/12
Fireside Conversation: Sir Richard Branson & Marc Benioff Marc Benioff and Sir Richard Branson share many traits: they are both entrepreneurs, both are dedicated to philanthropy, and both transformed industries with radical new thinking. These two leaders have a frank and unscripted conversation during Dreamforce '12. From: salesforce Views: 5897 126 ratings Time: 01:02:39 More in Science & Technology

How Activision uses...
2 Views
02:58:19 09/20/12

How Activision uses Service Cloud for Social Customer Service Leading game publisher Activision launched a social online platform on salesforce.com Service Cloud...

How Activision uses Service Cloud for Social Customer Service

Added 09/20/12
2 Views

How Activision uses Service Cloud for Social Customer Service

[LESS INFO] 2 VIEWS | ADDED 02:58:19 09/20/12
How Activision uses Service Cloud for Social Customer Service Leading game publisher Activision launched a social online platform on salesforce.com Service Cloud to unite the communities around games like Call of Duty, Guitar Hero and Skylanders. We demo how Activision uses Service Cloud in combination with Chatter Communities for Service. And CIO Robert Schmid comments on the game publisher's vision for making their back office as social as their front office. From: salesforce Views: 3 0 ratings Time: 16:26 More in Science & Technology

Salesforce Platform...
5 Views
23:26:30 09/19/12

Salesforce Platform - Featuring Burberry Luxury brand Burberry uses salesforce.com platform to deliver rich and exciting retail and runway experiences that are s...

Salesforce Platform - Featuring Burberry

Added 09/19/12
5 Views

Salesforce Platform - Featuring Burberry

[LESS INFO] 5 VIEWS | ADDED 23:26:30 09/19/12
Salesforce Platform - Featuring Burberry Luxury brand Burberry uses salesforce.com platform to deliver rich and exciting retail and runway experiences that are social and mobile first. Burberry CEO Angela Ahrendts speaks with Marc Benioff about the brand's vision for the future of retail consumer experiences. From: salesforce Views: 1938 16 ratings Time: 11:04 More in Science & Technology

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Service Cloud Nissan Leaf Giveaway

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Service Cloud Nissan Leaf Giveaway
09/21/12

Service Cloud Nissan Leaf Giveaway Service Cloud VP Tony Kavanagh and VP Customer Management David Mingle giveaway a Nissan Leaf at the close of the Service Cloud Product Keynote From: salesforce Views: 49 1 ratings Time: 01:08 More in Science & Technology

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