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Jobcentre union rep on working with vulnerable claimants - the Guardian
Lynne Hows, a Branch officer on the Wirral for the PCS union, which represents jobcentre staff, talks about the lack of training and preparation staff have for dealing with vulnerable customers. Such customers are on the increase, she says, with many more being found fit for work. She was speaking on the picket line during a three-day walkout by PCS union in merseyside over cuts to frontline staff From: TheGuardian Views: 121 3 ratings Time: 02:54 More in News & Politics