Channel 9

Microsoft tech troubleshooter extraordinaire Gov Maharaj and I help walk you through troubleshooting solutions to your tech support problems. If you have a problem you want to send us, you can use the Problem Step Recorder in Windows 7 ( see this for details on how) and send us the zip file to DefragShow@microsoft.com . We will also be checking comments for problems, but the email address will let us contact you if needed. [00:10] - Crapware recap. [04:20] - Pulling drivers out of the .wim after flattening a PC. [06:00] - Is it overkill to have an admin account and a standard user account. [08:44] - Taskbar acts weird when debugging in VS. [10:22] - Flattening a PC takes longer than we often suggest, why? [14:33] - The case for bigger or smaller block sizes. [17:33] - Gov on UPS's. [ link ] [21:34] - What is Local Disk Q:? [23:00] - How to capture a screenshot periodically. [24:28] - Can't see all the RAM on a PC. [25:15] - How to remove lock icon from a folder. [26:06] - How to alt-tab to an app without a Task Bar button. [25:15] - Pick of the Week: PerfView [ link ] Following is the note from Wayne Knapp about extracting drivers out of your recovery image: "It sounds a little scary but it works well and you can always restore to the factory image if something goes wrong. This gives one the maybe the cleanest possible starting point. I recently was able to upgrade a Dell 2320 all in one touch screen computer to Windows 8 using the above approach. I was able to reinstall all the correct drivers in about 10 minutes after the Windows 8 install was complete. 1) Open up an administrator command prompt. 2) Create a directory to create a copy of the expanded restore image, say "c:\backupImage". 3) Expand the factory image with dism.exe. This is scary looking but docmented in MSDN. In my example: " dism /mount-win /wimfile:d:\DELL\Image\Factory.wim /index:1 /mountDir:c:\backupImage " This command will take a few minutes to run. 4) Copy the c:\backupImage\windows\system32\DriverStore directory to the recovery partition, say d:\DriverStore. 5) Now reinstall a clean version of Windows on the C:\ drive, leaving the restore partition alone! 6) Fix the drivers by using the device manager and browsing to the D:\driverstore for the drivers. 7) Enjoy your fast and very clean system!"